RETURNS POLICY
We work hard to provide consistent, quality prints for our customers however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product.
Email kateda@bchc.org.au with the following details:
Once we have received this email we will organise a replacement/refund for you if the order meets our return policy. You may have to return the product back to Ballarat Overdose Awareness Day.
WHAT CAN BE RETURNED
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.
We do not refund or exchange for change of mind, shipping, or supplier stock delays or if the customer chooses the wrong garment size. Please note sizing measurements online are within +/- 2cm - anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +/- 2cm and anything outside of this can be considered faulty.
Clients must ensure that the product, quantity, and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
DELIVERY TIMEFRAMES
The nature of print is that our processing, production, and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility however, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international, or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.
We want you to receive your garments on time and are only a phone call or an email away.
WASHING INSTRUCTIONS
Garments will not shrink if the correct washing guidelines on the garment labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
ONLINE ORDERS
Ballarat Overdose Awareness Day takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Due to the production process, colours, position, size & scale are indicative only.
